Terms & Conditions

Our Flexible (Covid-19) terms and conditions (“the Flexible Terms”) can be found here. They are to be read in conjunction with our standard terms and conditions below (“the Standard Terms”). In the event of any inconsistency, conflict or ambiguity as to the rights and obligations of the parties under the Flexible Terms and the Standard Terms, the terms of these Flexible Terms shall control and supersede any such inconsistency, conflict or ambiguity.

Holiday property rental terms

“You” refers to the group leader as detailed on the booking form.

“We” / “us” / “our” refers to Mountain Xtra Ltd.

“Group” refers to all persons listed as staying with you as detailed in the booking form and or to any later changes to these names.

1.0 The contract

1.1 This is a short term holiday rental contract between you and Mountain Xtra Ltd. Registered Number: 4415367 (England and Wales). By booking the holiday you understand that you agree to the terms and conditions details below. The contract is in effect once the booking form has been completed and sent by the group leader and the booking deposit has been paid and received. Booking fee deposits are non refundable under all circumstances. Your holiday reservation is only secure once full payment is received.

1.2 The Group Leader is responsible, for all group members for all matters relating to the booking and agrees liability for all monies outstanding from the remainder of the guests.

1.3 Only group members listed on the booking form or detailed in writing prior to arrival and agreed in writing by Mountain Xtra are contractually allowed to stay in the holiday property during the agreed period. Additional guests that have not been pre-agreed in writing may cause your holiday to be terminated in which case no compensation or refund will be applicable.

2.0 Arrival & departure times

2.1 Check-in is 4pm or after on day of arrival.

2.2 Check outis by 10am or before on day of departure.* (Failure to vacate the property by the above checkout time could result in extra charges of £10 per every 10 minutes over.)

3.0 Your liability and responsibilities

3.1 By agreeing to these terms, you (the group leader) are personally responsible for all the members of your group and any visitors that you have in the property. You are expected to ensure that they understand and adhere to all the following terms.

3.2 Additional property specific rules may also apply which will be listed in the guest information folder found in the property.

3.3 Additionally you agree to check that all external doors and windows have been closed and locked every time you or any member of your group leaves the property unoccupied.

4.0 Fire responsibility

4.1 You agree to never leave any oven, hob pan, heated cooking equipment, open flame (including log burning fires and candles), or cigarettes unattended in the property at any time, this includes while you are outside on a balcony, deck, in a garden or in a hot tub.

4.2 In addition to this you agree not to leave any items of clothing on radiators and nothing other than towels on heated towel rails.

4.3 If a fire is discovered and later found to be the fault of you or any member of your group or any individual that you have had in the property then you are solely responsible for the insurance risk.

5.0 Insurance

Every guest is required in the terms of this rental agreement to have adequate holiday insurance in place at time of booking to cover any loss, theft, damage, fire, flight cancelations, resort closures or other insurable risks.

6.0 Smoking / illegal substances

6.1 All properties are strictly no smoking. If this rule is breached a charge of £250 shall be applied.

6.2 Whether ashtrays are supplied outside or not please always use an ashtray of some description and then dispose of your fully extinguished butts afterwards in a sealed bag in a bin.

6.3 Do not flick cigarette butts into the garden, driveway, snow or surrounding areas. Never risk putting any partially extinguished cigarettes in a bin.

6.4 The use of illegal drugs firearms or any illegal substances is not permitted in the property, if discovered during your stay your holiday may be terminated, you may be required to vacate the property in which case no part of the holiday price will be refunded.

7.0 Noise curfew

No loud noise after 10pm. This is for the comfort and respect of the neighbours and other close by residents.

8.0 Damage

8.1 Please respect each property!

8.2 Once checked in you have 24 hours to report any damage from previous guests by sms text message or email. If accidental damage occurs during your stay you are required report it immediately and will be responsible for the cost or repair or replacement.

8.3 Outside shoes must be removed whenever you enter a property

8.4 No skis, snowboard or bike equipment is permitted in our properties, ski storage facilities are available for every property and in some properties bike storage is available.

9.0 Behaviour

Unruly, rude or violent behaviour from you, any member of your group or any other person you have allowed to enter your property will result in the full loss of your security deposit and or eviction from the property, in which case no part of the holiday price will be refunded.

10.0 Cleaning & vacating the property

10.1 You are expected to leave the property including any outside areas in a reasonable clean and tidy state.

10.2 This includes removing all rubbish and taking out all of the recycling,

10.3 Doing all the washing up. It is your responsibility to clean all the cookery and cooking equipment for the next guests.

10.4 Wiping the kitchen surfaces

10.5 Cleaning the oven (& BBQ where applicable)

10.6 We have a specific average cleaning time for each property based on average historical time taken to clean plus some contingency. If a property is left particularly or unreasonably messy then every additional hour or part hour over this set time will be charged to you at a rate of £40 p/h.

11.0 Hot tubs

11.1 All hot tub users absolutely must shower before each use.

11.2 One of our trained staff or a spa professional may check the hot tub during the week and top up the chemicals if required.

11.3 If it is discovered that the hot tub water becomes infected with mud, alcohol, excessive quantities of urea from sweat or urine then we will be forced to shut the hot tub and it will be unavailable for the remainder of your holiday, additionally the cleaning, flushing and water changing fee may be deducted from your security deposit.

12.0 Log burning fires

12.1 Use of fires, log burners, ovens, or other potentially dangerous equipment such as ovens and hobs within the property is entirely at your own risk.

12.2 We assume you know how to use these facilities safely and properly if you do not know how to use them please do not do so.

12.3 You must always supervise children and we may not be held liable for any accidents that occur.

13.0 Security deposit

13.1 If you paid via bank transfer or PayPal to instigate the return of your security deposit you need to email us your bank details 7 days after your departure date so we can make a bank transfer (minus any required deductions) directly into your account.

13.2 If you paid for your holiday / security despot by card via Stripe then we will return your security deposit (minus any deductions or charges if required) automatically 7 to 10 days after your departure date, however be aware that it might take up to 21 days for this to show on your card statement.

14.0 Charges and deductions

14.1 Although extremely rare we retain the right to deduct part or all of your security deposit should any of our terms be breached.

14.2 All administrative time incurred by Mountain Xtra Ltd  in dealing with damage, misconduct, noise complaints or other breaches of terms shall be charged to you at a rate of £100 per hour (or part hour) to cover the interruption of our time to our normal business activities.

14.3 Any cost incurred by the use of professional advisors or solicitors in respect of enforcing these terms will be met by you, and will be addressed on an indemnity basis.

14.4 Should the holiday property be left in an unreasonably messy state, rubbish not taken out, ovens / BBQ’s not cleaned, cigarette butts found in outside areas, hot tubs contaminated with alcohol or other substances then we retain the right the withhold some or all of your security deposit. Additional cleaning hours required are charged at a rate of £40 per hour (or part hour).

14.5 If extra towels or bed linen has been used without prior written agreement or bed linen or towels are found to be damaged following your departure, including blood staining or make up damage then you will be liable for costs of additional linen cleaning, stain removal or item replacement and charges will be deducted from your security deposit.

14.6 In the event that our cleaners find and have to deal with the cleaning up of vomit or feces or blood following your stay (this includes on carpets, walls, linen, etc) then a standard rate charge £100 will be deducted from the security deposit.

14.7 In cases where security deposits have already been returned and it is found later that you are liable for charges as detailed in these terms then we will invoiced separately and you agree to pay any charges within 21 days.

15.0 Lost keys

15.1 Lost or damaged keys are charged at £100 per set (includes garage or car park barrier remotes).

15.2 If a replacement key delivery is required, our time is charged in addition to the key loss fee at a rate of £75.

15.3 To prevent keys being lost you are required to use the key safe each time you go out.

16.0 Cancellation

16.1 The 25% booking fee is non-refundable under all circumstances. This fee goes towards fixed overheads and non recoverable administrative running costs including but not exclusively, advertising, staffing costs, card processing fees and any subsequent administrative expenses involved with the processing of cancellations or swapping of holiday dates.

16.2 If you cancel your holiday in writing 10 to 6 weeks prior to your arrival date then up to 50% of the holiday price may be refunded. If final payment has not been made and you cancel your holiday 10 to 6 weeks prior to your arrival date then you are still liable to pay 50% of total cost due of your holiday.

16.3 If you cancel your holiday under 6 weeks prior to your arrival date none of the holiday price is refundable. If final payment has not been made and you cancel your holiday under 6 weeks prior to your arrival date then you are still liable to pay 100% of total cost due of your holiday.

17.0 Special offers & promotional codes

17.1 Only one special offer or promotional code may be used per booking or at any one time unless stated otherwise, they may not be used in conjunction with other discounts, price reductions or prize wins. Special offer and promotional codes may also be subject to their own individual terms and conditions, expiry dates or availability.

17.2 The awarding or realising of all such promotions are at the discretion of Mountain Xtra management staff and may be suspended or cancelled without reason or prior notice at any time.

18.0 Extra services from third party suppliers

18.1 Business between you and any third party supply even if booked through or recommended by this website are solely between you and the specific supplier.

18.2 Mountain Xtra may not be held liable for any loss or damage of any kind incurred as a result of any such dealings.

19.0 Circumstances beyond our control

19.1 We are not be liable to make any refunds or pay any compensation for situations as a result of any circumstances beyond our control or other unavoidable events including but not limited to, problems with amenities, water, electricity, internet, building works, natural disasters, extreme weather conditions, landslides, ash clouds, flooding, war or threat of war, strikes, industrial disputes, nuclear disaster, epidemics, terrorist activities or any force major. 

20.0 Governing  jurisdiction

20.1 This agreement terms and conditions shall be governed by and construed in accordance with the law of England and Wales.

20.2 All parties irrevocably agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with this agreement or the legal relationships established by this agreement.


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Mountain Xtra is extremely proud to work in association with local non profit organisation Montange Verte, a local initiative aiming to promote greener solutions for businesses & residents of Morzine.

Self catered chalets & apartments in Morzine & Les Gets.

Registered Office
Chancery House, 30 St Johns Road,
Woking, Surrey GU21 7SA

Mountain Xtra Ltd
4415367 (England and Wales)

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Open 9am to 5pm (Monday to Friday)
+44 (0) 1483 608396
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