Terms & Conditions

Usage policy:

By using or booking through mountainxtra.com you agree to be bound by these terms, which shall take effect immediately.


The www.mountainxtra.com website, (the “Site”) is owned and operated by Mountain Xtra Ltd, registered company number: 4415367, address, Chancery House, 30 St Johns Road, Woking, Surrey GU21 7SA, UK. Mountainxtra.com is a holiday property advertising website putting property owners in touch with travellers / holidays guests either directly or indirectly through our online enquiry and booking system or acting as intermediary in putting together a tour operator holiday package. Property owners advertise their property on our site with a one off advertising payment or on a pay per booking basis. This site incorporates an online booking system to collect booking deposits and payments from guests. Mountain Xtra Ltd also acts as a tour operator, packaging together a holiday rental property from the property owner along with with airport transfers and in resort services such as ski hire, lift passes, massages and in resort representative services from our partner resort services company M X Property Management, siret number: 52361766000031, address: 805 Route du Plan, 74110 La Cote d’Arbroz, France. Neither company is an estate agent nor is a letting agent.

Users / Travellers / Holiday Guests (“Users”)

Property rentals & resort services:

You agree that these terms and conditions supersedes any previous agreement or contract that you may have on the same property.

Check in / check out: Check-in is after 4pm on day of arrival and check out is by 10am on day of departure. If this is potentially problematic with your travel plans please discuss with us when booking your holiday.

Security Deposit: Part or all of your security deposit may be at risk if you fail to respect the following conditions.

The Property:

No Smoking: All properties advertised here are no smoking. Some may have supplied ashtrays outside or on balcony’s whether there is one supplied or not please always use an ashtray of some description and then dispose of your own butts afterwards in a sealed bag in the bin. Do not flick cigarette butts into the garden, driveway, snow or surrounding areas. Do not bring used ashtrays in side without cleaning them first.

Noise Policy: No loud noise after 10pm. This is for the comfort and respect of the neighbours and other close by residents. Not everyone is on holiday.

Damage: Please respect each property, do not deliberately damage or  remove items belonging to the property owner or property management company. You agree that if accidental damage occurs you will report it immediately and be responsible for the payment or replacement of said item. We normally conduct an inventory and property inspection after each rental so damage found or attempts to hide damage or breakages could simply result in loss of security deposit. So please always report accidents so that we can deal with them at the time they occur.

Behaviour: If you have booked a property advertised through mountain xtra you represent our company and brand and you are expected to treat the property, in resort representatives and locals or other holiday makers in a polite respectful manner.

Cleaning & vacating the property:

You are expected to leave the property in the same clean and tidy state that you found it. This includes removing all rubbish, taking out all the bins and the recycling, doing all the washing up, wiping the kitchen surfaces and cleaning the oven. If  you have made a lot of mess we also ask that you run a vacuum cleaner over the floors. We would also appreciate it you could strip the linen from the beds that have been used and leave it on top of each bed. Please do not strip beds that have not been used. Thank you.

Use of hot tubs:

All hot tub users absolutely must shower before each use. One of our trained staff or a spa professional may check the hot tub during the week and top up the chemicals if required. If you or any of your group does not shower before using the hot tub or the water becomes infected with mud, alcohol, excessive sweat or urine then we will be forced to shut the hot tub and it will be unavailable for the remainder of your holiday, additionally the cleaning, flushing and water changing fee may be deducted from your security deposit. We also request that at the end of each day or after each use you shock treat the hot tub with a small amount of shock treatment chemicals that we will provide for you.

Use of fires / Log burners etc:

Use of fires, log burners, ovens, or other potentially dangerous equipment such as ovens and hobs within the property is entirely at your own risk. We assume you know how to use these facilities safely and properly if you do not know how to use them please do not do so. You must always supervise children and we may not be held liable for any accidents that occur.


Please appreciate the above requests specifically with regards to unruly behavior or noise complaints from neighbors, damage to property or any breaking of our above terms as your deposit may be deducted. All time incurred by Mountain Xtra Ltd or our in resort property services company M X Property Management in respect to liaising with regards to any noise or behavior complaints shall be charged at a rate of €100 per hour to cover the interruption of our time to our normal business activities. Any remainder of the deposit after our time has been compensated will go to the neighbors or other disgruntled parties as a show of good will or towards other damages. Any cost incurred by the use of professional advisors or solicitors in respect of enforcing these terms will be met by you, the holiday guest, and will be addressed on an indemnity basis. In an extreme case if unruly behaviour continues following a warning or in the highly unlikely event that you or any members of your group are verbally or physically abusive towards any person working for, or representing mountainxtra you understand that we reserve the right to refuse to provide services to you and you may be asked to immediately discontinue use of the website or vacate the property that you are staying in, in this case you will not be refunded any amounts already paid and your security deposit will not be returned. If you do not vacate a property when required you may be physically evicted and legal action may be taken against you.

Security deposit / keys and key loss:

Your deposit is at risk for non compliance of our terms detailed on this page, in the case of property damage, deposit deductions will be used to replace / repair damaged items and our time for doing so will be charged at £100p/h or part of, in the case of smoking inside it will be used towards the cost to clean and wash furniture and air the property our time shall be charged at the same rate, in the case of cleaning extra time required by our change over staff over and above the normal average change over time will be charged to you out of your deposit at the same rate of £100p/h. Key loss is charged at €100 per key + if replacement key delivery is required, our time is charged in addition to the key loss fee at a rate of €50 p/h during normal office hours / or €100+p/h out of hours. We strongly advice that if provided you always use the key safes to store your property keys when not in the holiday property.

Security / Damage Deposit Return:

To instigate the return of your security deposit you need to email us your bank details 7 days after your departure date so we can make a transfer (minus any required deductions) directly into your account.

Booking refunds:

Your holiday booking is secure once final payment is received and confirmed by us. Unfortunately, booking deposits are non refundable. In the event of a problem or cancelation on your part less than 6 weeks prior to your arrival date holiday payments are also non refundable. If you do discover a problem with your holiday booking please contact Mountain Xtra Ltd at the earliest available opportunity and we will do our very best to help you where we can to find an alternative booking date or alternative property.

Your liability:

By agreeing to these terms you (the group leader) are personally responsible for all the members of your group and any visitors that you have to to the property in which you are staying. This includes the conduct and behaviour of other group members or visitors, you are expected to ensure that they have read and understand and adhere to all the above listed terms and conditions plus any other specific rules that the property may have which you will be find in the information folder within the property. Should you, or any of your group or your visitors not adhere to these rules or cause damage to the property you will be held financially responsible for damage or loss of our earnings or our time required in sorting out issues that require our attention.

Special offers & promotional codes

Only one special offer or promotional code may be used per booking or at any one time, plus they may not be used in conjunction with other discounts, price reductions or prize wins. Special offer and promotional codes may also be subject to their own individual terms and conditions, expiry dates or availability. The awarding or realising of all such promotions are at the discretion of Mountain Xtra management staff and may be suspended or cancelled without reason or prior notice at any time.

The use of services from third party suppliers and advertisers

Business between the website user and any advertisers or suppliers found on or via this website, including the payment for, and delivery of, products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the specific advertiser or supplier. Mountain Xtra may not be held liable for any loss or damage of any kind incurred as a result of any such dealings.

Website: uploading information or advertising

By uploading information, placing an advert or e-mailing us with the aim of us uploading on your behalf, any information what so ever you hereby agree to all terms on the is page including specifically the following conditions: (i) that you have the own the rights, licence, or have express permission to use and upload all pictures, photos or images that you provide, (ii) that all text including product, property or job descriptions are to the best of your knowledge completely and entirely true and that you are in no way falsely advertising or attempting to mislead our users with pictures or descriptions or additional or hidden pricing structures. (iii) You understand that should it be uncovered that you are falsely advertising on this website mountainxtra.com is and shall not be any way held responsible.

Website: Intellectual property

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on mountainxtra.com and all content (including all applications) located on the site shall remain vested in mountainxtra.com or its licensors (which includes other users). All pictures or images belong to mountainxtra.com or to the best of our knowledge the licence to use or reproduce them have been purchased. You may not copy, reproduce, republish, disassemble, de compile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use mountainxtra.com content in any way except for your own personal, non-commercial use. Any other use of mountainxtra.com content requires the prior written permission from the Mountain Xtra Ltd directors, legal staff or web design staff or agents. We are not responsible for the content of any partner, supplier or other websites linked to or from their website and you agree not to hold mountain xtra liable in cases of grievances.

All users:

Unless where specific signed contracts state otherwise, this agreement + terms and conditions shall be governed by and construed in accordance with the law of England and Wales. All parties irrevocably agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with this agreement or the legal relationships established by this agreement.