Flexible Booking Policy + Covid 19 Special Circumstances Assurance
Flexible Booking Policy
If you wish to swap your holiday dates for any reason you can do so free of charge prior to your final balance payment due date – NOW 4 WEEKS IN ADVANCE OF YOUR ARRIVAL DATE. We will issue you with a credit note for the 25% booking fee that you have already paid that you can put towards booking any future dates (summer or winter) in any Mountain Xtra property. You must inform us in writing before your balance payment is due and the new holiday dates you wish to book must be within 24 months from the original holiday starting date.
You may use the Flexible Booking Policy once free of charge. If it is no longer the first time (i.e second time or more) that you wish to swap your holiday dates (including with the use of a credit note) then an admin fee applies of £65 and the new holiday booking must still be within a 24 month period from the first original holiday arrival date that you booked.
Covid-19 Special Circumstances Assurance
Now covers all new bookings to 24th April 2022.
100% Credit Note or 75% refund
If your holiday start date is under 4 weeks prior to arrival and one or more of the following reasons (numbered 1 to 4 below) applies
- Border closure of your country of residence due to Covid 19 travel restrictions including local or national lockdown measures (or border closure of Switzerland in the situation you are flying to Geneva).
- Resort closure of Morzine or Les Gets by the French authorities.
- Foreign office advice in your home country not to travel to France.
- Quarantine rules imposed on travellers into France.
we will issue you with a 100% credit note to use against any future holiday property booked through Mountain Xtra (summer or winter) within a 24 month period from your first original holiday booking arrival date.
If you do not wish to accept a 100% credit note please inform us in writing prior to your original holiday check in date and we will refund you the 75% balance payment.
If your holiday arrival date is more the 4 weeks away and the final balance has not been paid and you wish to swap your holiday dates for any reason you may do so through our Flexible Booking Policy.
This Flexible Booking Policy and the Covid 19 Special Circumstances Assurance are to be read in conjunction with our standard terms and conditions found here (“the Standard Terms”). The flexible terms & Covid Assurance apply for new bookings made from 20/04/20 to 24/04/22.