Flexible Booking Deposits

Flexible Booking Terms

If you wish to swap your holiday dates for any reason you can do so free of charge prior to your final balance payment due date –  4 WEEKS (28 days) IN ADVANCE OF YOUR ARRIVAL DATE. We will issue you with a credit note for the 25% booking fee that you have already paid that you can put towards booking future dates (summer or winter) in any Mountain Xtra property. You must inform us in writing before your balance payment is due and the new holiday dates you wish to book must be within 24 months from the original holiday starting date.

You may use the Flexible Booking Policy once free of charge. If it is no longer the first time (i.e second time or more) that you wish to swap your holiday dates (including with the use of a credit note) then an admin fee applies of £65 and the new holiday booking must still be within a 24 month period from the first original holiday arrival date that you booked. 



Covid-19 Policy

For bookings commencing before 24th April 2022.

100% Credit Note or 75% refund

If your holiday start date is under 4 weeks prior to arrival and one or more of the following reasons (numbered 1 to 4 below) applies

  1. Border closure of your country of residence due to Covid 19 travel restrictions including local or national lockdown measures (or border closure of Switzerland in the situation you are flying to Geneva).
  2. Resort closure of Morzine or Les Gets by the French authorities.
  3. Foreign office advice in your home country not to travel to France.
  4. Quarantine rules imposed on travellers into France.

We will issue you with a 100% credit note to use against any future holiday property booked through Mountain Xtra (summer or winter) within a 24 month period from your first original holiday booking arrival date.

If you do not wish to accept a 100% credit note please inform us in writing prior to your original holiday check in date and we will refund you the 75% balance payment. 

If your holiday arrival date is more the 4 weeks away and the final balance has not been paid and you wish to swap your holiday dates for any reason you may do so through our Flexible Booking Policy.



The 25% booking fee is NON-REFUNDABLE under all circumstances. This fee goes towards fixed overheads and non recoverable administrative running costs including but not exclusively, advertising, staffing costs, card processing fees and any subsequent administrative expenses involved with the processing of cancellations or swapping of holiday dates.

If you cancel your holiday under 4 weeks prior to your arrival date and the none of the reasons (numbered 1 to 4) stated in the Covid-19 policy apply then none of the holiday price is refundable. If final payment has not been made and you cancel your holiday under 4 weeks prior to your arrival date then you are still liable to pay 100% of total cost due of your holiday.


Please make sure you have also read and understand all our standard terms & conditions in addition to the details on this page.


The Flexible Booking terms + the Covid 19 Policy are to be read in conjunction with our standard terms and conditions found here (“the Standard Terms”) . The Covid 19 Policy, apply for bookings occurring from 20/04/20 to 24/04/22.

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Mountain Xtra is extremely proud to work in association with local non profit organisation Montange Verte, a local initiative aiming to promote greener solutions for businesses & residents of Morzine.

Self catered chalets & apartments in Morzine & Les Gets.

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18 Stoneleigh Broadway, Stoneleigh,
Epsom, Surrey, KT17 2HU

Mountain Xtra Ltd
4415367 (England and Wales)

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