To see our cancellation policy and all of our full terms and conditions please refer to the terms and conditions page.

ski lessons:

Billski: +44 7793 200 296 | bonjour@billski.co.uk | https://billski.co.uk

BASS (British Alpine Ski School): +33 (0)450 74 78 59

ESF: +33 4 50 79 13 13

Alpine Avoriaz Ski School: +44 1273 451099 (May to November) +33 4 50 38 34 91 (December to April)

The Snow Tribe:  contact@thesnowtribe.com | https://www.thesnowtribe.com/en/

snowboard lessons:

Mint Snowboarding: info@mintsnowboarding.com,  +33 (0)4 50 84 13 88

Airport transfers: Ski Lifts

In resort transfers: Last Van Standing

Doorstep Skis

Ski Mobile

You can pre-order lift passes through Mountain Xtra and we will have them waiting for you in your holiday property on arrival

To order ski passes now click here.

Travel cots + high chairs can be provided free of charge for any one of our properties.

They must be pre-booked with us no later than 48 hours before arrival.

Note: bed linen for travel cots is not provided. You will need to bring your own.

We are delighted to let you know that 100% of our properties are signed up the Portes du Soleil Summer Multi Pass Scheme!

This gives you the opportunity to purchase the multi pass at the reduced daily rate per person per day for the duration of your holiday.

The multi pass voucher / code will be automatically emailed to you a few days before your arrival in summer.

The Multi Pass allows unlimited daily access to a vast number of activities throughout the Portes Du Soleil i.e. swimming pools, chair lifts as a pedestrian, tennis courts, cultural sites and public transport etc.

For a full list of included activities go to: https://en.morzine-avoriaz.com/brochure/summer-multipass-guide/

Please note that the use of chair lifts for mountain bikes is not included in the multi pass. However if you have purchased a Portes du Soleil MTB pass, you can have a multi pass for the duration of your stay for free. Take your MTB pass and the multi pass voucher /code that was emailed to you to a lift pass office and they will issue a pass for you.

There are also many other activities that are not part of the multi pass scheme, but they will offer a discount if you have a multi pass card – it’s always worth asking.

In the event of an emergency use one of the following emergency contact numbers:

International European Emergency number (from any mobile) call 112 (this number can also be used if you have an emergency up the mountain)

Fire and Accident / Sapeurs Pompiers call 18 – if you discover a fire in your property/ apartment block please raise the alarm and do not put yourself at risk by trying to tackle the blaze.

Medical help (samu) call 15

Police (Gendarmerie) call 17

Police: The police municipal is located towards the post office in Morzine. You will find it behind the Rhodos hotel, at the back of the parking spaces, just next to the stairs that go back up to the road.

Doctor: If in need of a doctor, there is a surgery for Dr Julien located in the ‘Maison Medicale in Morzine. The maison medicale is located on the Route du Plagne. Heading away from the tourist office, towards the Super Morzine bubble keep going straight on. You will find the building on the right hand side of the road opposite Hotel Le Cret. Appointments are not necessary, but at busy periods be prepared to wait. They have x-ray services here which may avoid a trip to the hospital.

Chemists: There are 2 pharmacies in Morzine. Both are fantastic and can give advice on most medical problems including colds, stomach flu, pulled muscles and can even bandage bad cuts. Visiting the pharmacy may avoid a costly trip to the Doctor. If they think you need to see a doctor they will advise. Both have members of staff that speak English.

Dubourg Pharmacy (+33 450 790 040) situated opposite the Marie on the far side of the roundabout. Open from 8.30 – 12.30 and 14.00 – 19.30

The second pharmacy is located opposite the tourist office (+ 33 450 747 023) Open from 8.30 – 13.00 and 14.00 – 20.00

Check out time is 10am or before.

Unfortunately it is not possible to pre arrange a later check out time.

Please contact us by sms text message the day before you are due to depart to confirm your departure times or transfer pick up arrangements and if you are being picked up later than 10am then although the property must still be vacated by 10am, secure storage of your luggage is often possible until your transfer arrives later that day.

Check in time is 4pm or after. – Any later check in time or day is possible as we use a mobile check in service. 

Unfortunately it is not possible to pre arrange an earlier check in time.

Let us know your resort ETA when you book your holiday (even if it might be before 4pm) and stay in contact with us on your arrival day. If you are arriving by airport transfer before 4pm luggage storage is sometimes available but you must let us know before your arrival day.