There are a few spaces in front of the building for visitors (you may not leave your car there all week, please use the space in the garage).

The private covered parking space is just behind the large garage door and immediately on the left. You’ll find the remote control for the garage door in the apartment and it must be returned to the same location on checking out.

There is also a button on the inside of the garage door that will open the door.

The maximum height of the garage is 2 metres.

The cave (for storing ski equipment) is located on the same floor as the apartment, the apartment key will open the door.

Exit the apartment and immediately turn left to go through the door marked “Caves”. The second door on the right is for “Apt 2” and is signed.

Bike Storage:

There are wall anchored bike lock rings in the garage parking space that you can securely lock your bikes to.

There are boot warmers located in the cave. In the winter months the boot warmers should already be plugged in and turned on, they are set to automatically come on in the late afternoon, the early evening and again in the morning. If you have any issues please SMS or WhatsApp the in-resort contact number.

Is this info correct?

On leaving the building turn right towards Morzine Centre, go 500 metres down the road and take the road just behind Hotel Igloo, the bins are located on the right – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests. 

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit. 

Both French and UK channels are available on the TV.

When on the home screen select the blue TV icon using the cursor buttons in the middle of the remote.

Then press the centre button to bring up the TV menu, press the down arrow to toggle between Digital and Satellite – Digital will load all of the French Channels, Satellite will load all the UK channels.

If you press the down button again you can access the EPG channel menu, or simply press the ‘Guide’ button on the remote at any time.

The TV has access to Netflix, Disney +, Prime and Apple TV, you can sign in with your own account details – please remember to sign out when you leave.

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK

There is a central control on the wall near the entrance door and further controls on the bedroom walls.

Need instructions…

There is a simple control unit at the bottom of the towel radiator

On/Off button
Temperature control
2 hour boost button

Do not put clothes, gloves or anything other than towels on the units as they can damage the finish.

Hot water is provided from a central boiler in the building.

Be aware if showers are being used at the same time or long showers are taken it may take time to re-heat.

To turn the mains power back on, find the electricity cupboard which is next to the kitchen units. Push large grey switch up to the I position and not the 0 position (positioned next to the green box at the bottom)

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee. See the two videos for instructions on the coffee machine and the attached milk frother.

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power on button. Select the desired heating zone by pressing on the corresponding square.
Press on the plus or minus signs to select the heat level, select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, choosing your temperature and selecting the zone again to confirm.
You can boost to bring to a boil fast by selecting the zone and then pressing the ‘b’ icon.

Turn off when not in use, remember the heating zones will still be hot for a while.

The dial on the left selects the oven function, the dial on the right selects the temperature.

Please ensure the oven and trays etc are clean before you leave.

There is a large full size fridge and freezer in the apartment. The total capacity is 270 litres with the freezer section being 70 litres.

There is a washing machine with integrated dryer in the cave.

It is advised not to use it if also using the oven, hob, kettle etc. as in some properties having too many electrical items on at the same time can cause the power to trip.

Translation :

• Arrèt – stop/turn off
• Coton – cotton
• Coton & Prelavage– longer cotton cycle with a pre-wash
• Synthétiques – synthetics, lower temperature
• Mix Rapid – all textiles on a short wash
• Allergie – a temperature to remove allergens and an extra rinse
• Laine – wool hand wash
• Hygiène – baby clothes, sports wear
• Duvet – singles only for size
• Rinçage – rinse only
• Essorage/Vindage – spin only
• Nettoyage tabour – drum cleaning programme
• Délicate/Soie – light wash for delicates
• Express 15 min / Lavage & sechage 1h– 15 min wash with 1h dry
• Séchage – normal drying only setting
• Séchage delicat – drying only setting for delicate clothes

Underneath the hob there is a hidden drawer concealed within the main drawer.

• The hot tub technician will have set everything up for optimal use, therefore no other settings need to be adjusted other than the temperature, jets and lights.
• Please don’t change anything else on the control panel.
• On this model the temperature buttons are on the right hand side, these are the arrows up and down with the lights button in the middle
• On the right hand side you’ll find the jet buttons at the top and bottom.
• If you notice any issues with the hot tub please report them by SMS or Whatsapp to the in-resort contact number during normal daytime hours.
• Please use the hot tub towels provided and NOT the bathroom towels which can get damaged by the hot tub chemicals.

Available only during the Summer season.

There is a portable electric BBQ in the cave, please ensure it is left clean with the utensils and cleaning brushes cleaned and stored away as found.

There is a parasol that is stored in the cave, it fits into the centre of the patio table, please ensure it is always returned to the cave when not in use to avoid weather damage.

It is your responsibility to make sure the sliding glass door onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Remove all rubbish / cigarette butts from outside the building on departure.

The living area has a large sliding patio door and an electric shutter on the exterior side. There is a remote control to operate the shutters should you require.