The entrance to the underground parking is at 43 Taille de Mas du Grand Hôtel (not on the same road as the apartment entrance).

46°10’57.3″N 6°42’07.1″E

There is a private space in the underground communal garage.

Parking Directions: 

Private Parking Space:

D​rive down the ramp as far as you can, turn left st the end, then right, the space is on the left and has a sign “C106” on the wall.

If the main garage door is closed – On check-in day we suggest you park in front of the building on the opposite road, and locate the apartment using the “location” section of this house manual then find the remote control and keys that are usually left on the dining room table, you can then access the underground using the remote control and park up in the garage. Please leave the remote on the dining room table when you check out.

To get to the apartment from inside the garages go through the door marked ‘Access Bat C’ and take the elevator to floor 0.

The cave for sports equipment and bike storage is located on the floor below the apartment, you’ll need the apartment key to open the door. In the elevator go to floor ‘B’, turn right to find the door marked ‘Acces Caves 03’, the apartment key will unlock this door, go through and turn left, the second door on the left is marked ‘C106’, the apartment key will also unlock this door.

From Building C turn left to walk through the complex and on to Taille de Mas du Grand Hôtel, turn left again and walk 100 metres up the road towards Hotel Igloo, the bins are located on the left – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

From the Home Screen apps and tv can be accessed, to find the French TV channels press the source button on the remote, this is the square with a black arrow on it. Scroll down to select Antenna. If you wish to bring up a channel EPG list press TV Guide on the remote. Pressing the home button on the remote will take you back to the home screen at any time.

You can sign in to Netflix, Amazon Prime, Disney +, Youtube, but don’t forget to sign out at the end of your stay! BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK.

There is a central control unit on the wall by the sofa, the current room temperature is displayed with the time above it. It should also say ‘SET’ on the left, this means everything is set for optimum use and only the arrows on the left and right of the circle need to be used to change the temperature if required.

Full length towel radiators are in each bathroom, they have a simple control unit to adjust the temperature up and down or boost for an hour if needed. No other settings need to be used. If the control panel is not lighting up the radiator could have been switched off at it’s main switch which is at the rear of the unit and at the bottom of it.

Do not put clothes, gloves or anything other than towels on the units as they can damage the finish.

Hot water is provided from a central boiler in the building.

If all showers are being used at the same time or long showers are taken and hot water is used up then you may have to wait 30 minutes for the tanks to reheat.

To turn the mains power back on, find the electricity cupboard in the downstairs hall. Push large black switch up to the I position and not the 0 position. This is on the box next to the green box.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Turn on the machine via the power button on the top, add coffee beans to the reservoir at the top of the machine then add water to the tank at the rear. Place a cup under the spout and press the small cup icon for an espresso sized cup or the larger icon for a longer coffee. The spout can be moved up and down for different sized cups. See video for instructions.

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power on button. Select the desired heating zone by pressing on the small circle icon representing that zone.
Press on the plus or minus symbols to select the heat level, select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the plus and minus and selecting again to confirm.
You can boost to bring to a boil fast by selecting the zone and then the ‘boost’ symbol.

Turn off when not in use, remember the heating zones will still be hot for a while.

The dial on the left selects the oven function, the dial on the right selects the temperature.

Please ensure the oven and trays etc are clean before you leave.

There is a large full size fridge and with an interior freezer compartment. The total capacity is 172 litres with the freezer section being 15 litres.

The pierrade machine is normally stored in in the utility cupboard near the apartment entrance door. Please ensure it is always fully cleaned and all the pieces are kept together.

There is a washing machine in the utility cupboard next to the apartment front door. It is advised not to use it if also using the oven, hob, kettle etc as in some properties having too many electrical items on at the same time can cause the power to trip.

Turn the dial to select the desired programme then press the start/pause button to start the cycle.

Translation:

• Coton – cotton
• Eco 40-60 – eco setting
• Mix 40c – a mixed fabric load at 40 degrees
• Hygiène – Higher temperature and longer wash
• Laine – wool hand wash
• rapid 30 min – use smaller loads for best use
• Nettoyage de la cuve –  drum cleaning cycle
• Rinçage/essorage – rinse and spin cycle

It is your responsibility to make sure the sliding glass door onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Please bring in the garden cushions when not in use to avoid weather damage.

Remove any litter from all exterior areas on departure.

There are electric shutters for the sliding doors in the living area and the master bedroom and the second bedroom’s window, the switch is on the wall near to them. Press the middle button to activate then the up or down arrow as needed. Pressing the middle button will pause the shutters at any height whilst they are rolling.