There is one allocated parking space in the underground garage, to find the underground come down the driveway from the top road and turn right, then go down the ramp ahead and open the large garage door using the remote control, turn slightly left and you’ll see the private space which has a Mountain Xtra sign and EV charging machine.

On check-in day you will first need to quickly pop into the apartment to get the garage remote control that is usually left on the dining room table, you can then access the underground using the remote control and park up in the garage.

Do not park outside in other properties private allocated spaces.

When using the lift from the underground to the get back to the apartment, the floor to select is labelled as RC.

Please leave the remote on the dining room table when you check out – lost key/remote charge is €200.

There is an EV charger installed on the rear wall of the parking space, it requires a security card to function, this card is kept in the key box that is next to the charger. To use the key box, pull down the black cover in the middle of the box, enter the code on the dial and pull down the small black switch on the right, the front of the key box will release forward, codes are given on check-in day.

Please ensure this card is always kept in the box and never taken off the property.

Ski equipment and bikes must be stored in the private cave of the apartment. There are boot dryers located in the cave for your comfort.

The cave is located on the floor below the apartment. Go out of the apt and take the stairs down to lower level, at the bottom of the stairs take the door on the left of the elevator marked “Local à Skis / Caves”. The private cave is the second white door on the left marked A101.

Bikes must be taken through the garage and access the cave via the blue door at the rear of the underground parking.

The same key that opens the apartment door will open all of the cave doors.

Please note that ski equipment and boots/ bikes and bike shoes are not permitted inside the apartment. It is also forbidden to take ski equipment and ski boots inside the lifts – please use the stairs.

There are heated boot warmers located in the cave and in the winter months the boot warmers should already be plugged in and turned on. They are set to automatically come on in the late afternoon, the early evening and again in the morning with a timer plug, please do not change these settings, always ensure the orange and green buttons on the side of the warmer unit are in the ‘on’ position.

If you have any issues please SMS or WhatsApp the in-resort contact number.

The nearest bins are on the way back to morzine and at the bus stop opposite the roundabout or at the prodains roundabout, see the website for positions – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

QLED Quick Guide

Home button “house” – will always take you back to the main menu on the TV where you can find all of the apps and menus.

Use the circle on the remote to navigate through the icons, press the button in the centre of the wheel to select the app you wish to load.

FRENCH channels can be found via the “Live TV Terrestrial” option.

A channel will load up, to change it you can use the up and down arrows on the remote by pushing the horizontal bar up or down on a rocker.

Pressing and holding this bar up or down will fast scan through the channels.

To access the channel menus as an ‘EPG’ press this bar in the centre and hold for a few seconds then press again briefly.

Pressing the button in the centre of the circle will always select the desired channel.

You can sign in to Netflix, Amazon Prime, Disney +, Apple , Youtube using your own login details.

Don’t forget to sign out at the end of your stay!

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK.

There is a central thermostat on the wall in the living area, it has been programmed for optimum comfort so please don’t change the settings but if needed just press the up or down arrows on the unit to adjust the temperature, this controls all of the communal areas.

In each bedroom is an independent control so you can set the temperature to your preference. Again the programming has been set and only the plus and minus buttons should be used to select the desired temperature.

Full length towel radiators are in each bathroom, they have a simple control unit to adjust the temperature up and down or boost for an hour if needed. No other settings need to be used. If the control panel is not lighting up the radiator could have been switched off at it’s main switch which is at the bottom of the control unit.

Do not put clothes, gloves or anything other than towels on the units as they can damage the finish

Hot water is provided from an independent boiler that feeds this apartment only. There is a large tank which should be plenty for all, however if long showers are taken and the hot water is used up then you may have to wait for the tank to reheat.

To turn the mains power back on, find the electricity cupboard in the apartment hallway. Push the large grey switch up to the I position and not the 0 position. this is on the box next to the green box at the bottom.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Fill the water tank at the rear of the machine, press the on button and wait for it to stop flashing, this means the machine is ready. Lift the capsule compartment at the top of the machine and drop in a coffee pod with the foil facing towards you, place a cup under the spout. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power button on the left of the control area. Select the desired heating zone by pressing on the icon indicating that zone.
Press on the plus and minus icons to select the heat level, Select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the plus and minus and selecting again to confirm.

Turn off when not in use, remember the heating zones will still be hot for a while.

The dial ‘F’ on the left selects the oven function, the dial on the right ‘°C’ selects the temperature.

Please ensure the oven and trays etc are clean before you leave.

There is a large full size fridge and freezer in the apartment. The total capacity is 263 litres with the freezer section being 72 litres.

The raclette machine and the fondue is normally stored in the sideboard in the living area. Please ensure they are always fully cleaned, boxed up and all the pieces are kept together.

You can buy ‘Alcool à Bruler or gel packs from any supermarket for the fondue burner.

There is a washing machine with basic drying options in the utility cupboard in the apartment hallway. It is advised not to use it if also using the oven, hob, kettle etc. As in some properties having too many electrical items on at the same time can cause the power to trip.

Press the ‘On’ button, turn the dial to select the desired programme then press ‘Play/Pause’ button to start the cycle.

Translation, clockwise from top:

• Délicate – light wash for delicates
• Rapide Coton – cotton faster wash
• Rapide 14 – A quick 14 min wash for a refresh
• Sechage Seul – drying only, no wash
• Lavage + Sechage (6kg) – A wash and dry cycle, load weight max 6kg
• Rinçage + Essorage – rinse and spin, no wash
• Hygène – High temperature wash to remove bacteria
• Synthétiques – synthetics wash, lower temperature
• Eco 40-60 – eco setting wash, longer duration.
• Coton – Cotton wash
• AI wash – Automated wash using sensors for best results

The cushions for the patio furniture are kept in the master bedroom wardrobe or in the lift up section of the patio furniture.

It is your responsibility to make sure the sliding glass door onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Please bring in the garden cushions when not in use to avoid weather damage.

Remove any litter from all exterior areas on departure.

The master bedroom and second bedroom have electric shutters for the windows and the side door in the master room, these are operated by remote controls that are on the wall in each room.

The floor lamp in the living area has a remote control to change the lighting theme or put it on standby. The remote control should be on the coffee table.

There is one cot and one highchair available, they are usually stored in the utility room on the lower floor. If more are required it is essential to reserve in advance.

Winter free ski buses