Cuillin

Address

164b Chemin des Combes
Morzine
74110

46° 11' 24.8118" N 6° 41' 30.3137" E

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Finding the Apartment

The main building door is just on the left as you face the building front, there is a keypad to the right of this door, tap in the given code to release the door lock. Codes are given on check-in day.

Walk up the stairs to the very top level and you’ll find the apartment door, it is the only door on the top level and has a sign on it. There is a key box on the left with the apartment key inside.

Codes are given on check-in day.

You must put the key in the key box every time you go out so it doesn’t get lost – lost key charge is €200

There is one set of keys, so if the last person out always puts the key in the keybox, then the first person back can always get in.

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FR

La porte principale du bâtiment se trouve juste à gauche lorsque vous faites face à la façade. Un clavier numérique est situé à droite de cette porte ; composez le code fourni pour déverrouiller la porte. Les codes vous seront communiqués le jour de votre arrivée.

Montez les escaliers jusqu’au dernier étage ; vous trouverez la porte de l’appartement. C’est la seule porte à cet étage et elle est signalée. Un boîtier à clés se trouve à gauche ; la clé de l’appartement s’y trouve.

Les codes vous seront communiqués le jour de votre arrivée.

Vous devez déposer la clé dans le boîtier à clés à chaque fois que vous sortez afin d’éviter de la perdre. Des frais de 200 € seront appliqués en cas de perte de clé.

Il n’y a qu’un seul jeu de clés. Ainsi, si la dernière personne à sortir dépose toujours la clé dans le boîtier, la première personne à rentrer pourra toujours accéder à l’appartement.

Using the Keybox

Parking:

There is exterior parking directly in front of the building, the spaces are not allocated.

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Check in:

Check in is from 4pm

On arrival day send a WhatsApp or SMS text message between 4pm to 7pm to the resort number: +33 6 47 39 35 90, include:
your name
property name
estimated time of arrival

..If arriving after 7pm, please send the message with your details earlier in the day.

Check out:

Checkout is by 10am

Thank you in advance for leaving the property clean and tidy.

Please message us 48 hours before departure confirming your check out time.

Check out instructions:

Wash all plates, pots & pans so they are clean for the next guests + empty the dishwasher.
Clean oven + kitchen + (clean BBQ* if appropriate).
Remove food, drink, rubbish & recycling – dispose of it at the communal bins / recycle points. >Your nearest is detailed in the rubbish & recycling section of this e-manual.
Leave all keys back in the key-box you got them from.

WIFI:

Name: B-Box-8773ADC9
Password: 3faVccFCE2zV9my2yE

Wifi Not Working?

Sometimes the wifi box can disconnect from the internet even though it remains illuminated, this mostly happens after a power cut.

Find the wifi box (often in a fuse cupboard or under the TV).

Take the power lead out of the back of box and leave it disconnected for over 10 minutes.

Reconnect the power lead and give the box a few minutes to boot up, you may need to also press a power button on the box.

Try connecting again and ensure the passcode is entered correctly.

If you have any issues with the WIFI please report them by SMS or Whatsapp to the in-resort contact number during normal daytime hours.

Security Deposit:

If you booked direct through us then the security deposit (amount stated at point of booking) will be automatically deducted during your stay as an authorisation hold from the card you used to pay for the holiday.

Assuming there are no deductions required then the authorisation hold will be automatically released within 7 days after your departure.

If you booked through a third party channel such as Airbnb then you will need to consult them directly regarding their security deposit refund policy.

To ensure that your security deposit is returned in full and no deductions are required please make sure that all the check instructions are carried out in particular with regards to disposing of your rubbish at the communal recycling points (see rubbish & recycling section of the e-manual), also be aware of section 14 of our terms & conditions. This refers to property damage and damage to linen & towels, including blood staining, pen marks, fake tan or make up damage, as you will be liable for costs of additional linen cleaning, stain removal or item replacement.

House Rules:

NO ski boots, skis, bikes or other sports equipment in the property.
Store all bikes, skis, boards &, boots in the provided sports equipment storage area as detailed in the relevant section of this e-manual.
NO SMOKING including on balconies or terrace, fine = £300
No pets, dogs or other animals.
No loud noise after 10pm.
Respect your neighbours.
Remove outside shoes.
Report existing damage within 24 hours.
Report damage caused by your group the same day.
Unruly, rude, aggressive behaviour = loss of security deposit and / or eviction.
You are not permitted to help yourself to additional linen or towels.
Damage to linen, towels, furniture including by vomit, blood or makeup = costs deducted from security deposit.
Leave keys in the key box when you go out so they can’t be lost.
Lost keys fee = £200.
Close all doors & windows + turn off lights when you are out.

For more information see our terms & conditions

Environmental tips / save our winters…

Do not crank up the heating too high – or leave open doors / windows.
Turn down heating & switch off the lights when you are out.
Recycle.
Do not litter the mountains.
Use less hot water / take one short shower per day.
Buy with environmental sustainability in mind.
Carbon offset your holiday flight + road travel.

For more information see our environmental policy

Emergency Numbers:

General international emergency services – from France 112

General international emergency services – from Switzerland 144

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Fire + Accident – Sapeurs Pompiers call 18
Medical help (samu) call 15
Police (Gendarmerie) call 17
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Morzine Doctor / Maison Medicale:
Address: 878 Route de la Plagne, 74110, Morzine
Phone : +33 4 50 75 99 17

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Informations & assistance | slopes & rescue (9am to 5pm)

France

Abondance +33 450 73 10 62
Avoriaz +33 450 74 11 13
Chatel +33 450 73 35 99
La Chapelle d’Abondance +33 450 73 35 99
Les Gets +33 450 79 84 55
Morzine +33 450 79 84 55
Saint-Jean-d’Aulps +33 450 79 61 24

Switzerland

Champery, Champoussin, Les Crosets, Morgins +41 24 749 10 55
Torgon +41 24 481 20 49

In Resort Contact:

Send a Whatsapp / SMS to: +33647393590

In Resort Cabs / Taxis:

For both daytime transfers to the lifts and evening cab rides home

…YOU WILL NEED TO PRE-BOOK IN ADVANCE.

Last Van Standing: lastvanstanding.com | +33785956508 | [email protected]
Getaway vans: getawayvans.com/in-resort-cab-service/ | +3343601613 | [email protected]
Mountain Bus Company: mountainbuscompany.com/ | +33682888550 | [email protected]
Morzine Bus: morzinebus.co.uk/ | +33640924619 | [email protected]
Taxi Morzine: taxi-morzine.com/ | +33677411664 | [email protected]

Sports Equipment Storage:

Cave

The cave for storing skis, boards, bikes or any other sports equipment is located on the ground floor of the building at the bottom of the staircase, it has a small sign on the door. It has it’s own keypad entry lock (codes are provided on arrival day), enter the code and turn the knob to unlock the door.

Rubbish & Recycling:

You are required to take all bin bags and recycling to the communal bin points.

On leaving the building turn right towards Morzine Centre, go 500 metres down the road and take the road just behind Hotel Igloo, the bins are located on the right – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

TV:

LG Smart TV

There are no live channels connected to the TV, it has access to Netflix, Disney +, Prime, Youtube etc. You can sign in with your own account details and don’t forget to sign out when you leave!

To access the home screen at any time, press the home button “house” on the remote control

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK

Nintendo Switch

A Nintendo switch is available with some games in the TV unit.

Heating:

Radiators

The heating is centrally fed through the building and each room has a radiator with its own temperature control.

Do not put any gloves, clothes or any other items on the radiators as they can stain the finish and are a fire risk.

Towel Radiators

Full length towel radiators are in each bathroom, they have a simple control unit to adjust the temperature up and down by turning the dial.

Do not put clothes, gloves or anything other than towels on the units as they can damage the finish.

Hot Water

Hot water is provided from a central boiler in the building.

If all showers are being used at the same time or long showers are taken and hot water is used up then you may have to wait 30 minutes for the tanks to reheat.

Electricity:

Power Cuts / Fuse Board

To turn the mains power back on, find the electricity cupboard in the hallway. Push the large grey switch up to the I position and not the 0 position to turn on the mains, this is on the box just above the fuse board. .

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Kitchen:

Coffee machine - Nespresso Essenza

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

How to use the coffee machine

Hob

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.

Using the touch button controls on the hob surface:
Press the power on button in the middle of the button display. Select the desired heating zone by pressing on the icon indicating that zone.
Press up or down arrows to select the heat level, Select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the bar and selecting again to confirm.

Turn off when not in use, remember the heating zones will still be hot for a while.

Oven

The dial on the left selects the oven function, the dial on the right selects the temperature.

Please ensure the oven and trays etc are clean before you leave.

Fridge / Freezer

There is a large full size fridge and freezer in the apartment. The total capacity is 280 litres with the freezer section being 55 litres.

Fondue

The fondue set is normally stored in the cupboard above the oven. Please ensure it is left clean and all pieces are kept together.

Washing Machine

There is a washing machine in the utility room. It is advised not to use it if also using the oven, hob, kettle etc. At the same time as in some properties having too many electrical items on at the same time can cause the power to trip.

Press the power button on/off

Using the guide on the front of the machine, select the desired programme number, you can also adjust the temperature and the spin cycle speed with the dials on the right. Press Start to commence the wash.

Cutlery Drawer

Cutlery is kept in a hidden drawer that is under the hob.

Other Info:

Table Football

Please play with care and don’t put any drinks near the game.

Balconies / Windows / Doors

It is your responsibility to make sure the sliding glass door onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies.

Remove any litter from all exterior areas on departure.

Be aware that some of the grassy areas surrounding the building are private and belong to other apartments. Apt Cuillin does not have permitted access to these areas.

Cots and Highchair

There are two cots and one highchair available, they are usually stored in the nook that is at the rear of the family bedroom with the bunk beds. If more are required it is essential to reserve in advance.

Buses:

Morzine Bus map + winter timetable

Link to Mozine Marie website / buses page

Buses

Free ski bus winter

Your nearest bus stop is at the bottom of the hill. At the end of the driveway turn left and walk down the hill. At the junction turn right and after a few meters you will see the bus stop.

Your bus stop name = “Nantégué”.

Your bus route = “ligne U”

This route takes you to Super Morzine, town centre, Pleney and runs a circular route.

On returning home you can disembark at ‘Le Savoie’ (on Ligne U). Walk a short distance back up the road and take the first road on the left and walk back down to the apartment building.

Restaurant Guide:

Click on this link for a current list:

Morzine Restaurant Guide

Multipass:

(Summer only)

We are delighted to let you know that 100% of our properties are members of the Portes du Soleil Summer Multi Pass Scheme!

This gives you the opportunity to purchase the multi pass at the reduced daily rate of €3 per person per day for the duration of your holiday. A hands free card also has to be purchased for €1.50

A multi pass QR code will be automatically emailed to you a few days before your arrival in summer.

This email is not from us it will be from portesdusoleil.com – if you can’t see it in your inbox, please check your spam folder.

If you wish to purchase the multipass, take the QR code to either the Pleney or Super Morzine lift pass offices (Morzine), The Chavannes or Mont Chéry (Les Gets), Ardent or any of the previously mentioned lift pass offices for Montriond. Or you can follow the instructions in the email and purchase in advance, especially if you have hands free cards from previous visits.

The multipass must be purchased for the duration of your stay. It’s free for under 5’s

The Multi Pass allows unlimited daily access to a vast number of activities throughout the Portes Du Soleil i.e. swimming pools, chair lifts as a pedestrian, tennis courts, cultural sites and public transport etc.

For a full list of included activities go to: https://en.morzine-avoriaz.com/brochure/summer-multipass-guide/

Please note that the use of chair lifts for mountain bikes is not included in the multi pass. However if you have purchased a Portes du Soleil MTB pass, you can have a multi pass for the duration of your stay for free. Take your MTB pass and the multi pass QR that was emailed to you to a lift pass office and they will issue a pass for you.

There are also many other activities that are not part of the multi pass scheme, but they will offer a discount if you have a multi pass card – it’s always worth asking.

Maintenance Issues:

Please report any maintenance issues ASAP during reasonable daytime hours by Whatsapp / SMS to the in resort contact number +33647393590

If appropriate please include photos or videos that might be helpful in resolving the issue.

FAQs:

https://mountainxtra.com/frequently-asked-questions/

Carbon Offset:

Save our winters

Consider your holiday carbon footprint and offset your flights / travel to Morzine.

Please use this carbon calculator: carbonfootprint.com

Then offset your holiday travel here: carbonfootprint.com/shop.html

Did you know.. offsetting return flights for a family of 4 people from LGW to GVA into UK projects can be done for as little as £10 and it will make you feel great about you doing your part for the environment whilst still enjoying an awesome holiday in the beautiful French Alps.

THANK YOU!

Tourist Tax / Taxe Séjour:

If you booked direct through mountainxtra.com then you will need to pay tourist tax / taxe sejour when you are in resort.

Depending on the property size and rating as set by the local authorities there is a nightly rate applicable for every adult per night stayed.

There will be an official form with the amount detailed left on the table in your property.

Please leave cash in the envelope provided at the end of your stay.

Or if you do not have any cash available please message the in resort contact number before departure to request a payment link to pay by card.

Tourist tax / taxe sejour is a legal requirement in France and rules and rates are set by the local town authorities.

For more details on Morzine tourist tax rates please visit the Marie website: https://taxe.3douest.com/morzineavoriaz.php

N.B. If you booked through a third party channel such as Airbnb, then you have already paid tourist tax as it was included in your final payment charges.