There is one allocated private space for the apartment, it is directly in front of the apartment door. From the main building entrance head towards the rear of the building and turn left into the parking lot, turn left again to find parking space number 1 at the furthest end.

There is a private cave for the apartment where you can store your sports equipment, to find this go to the main entrance of the building which is the opposite of the building to apartment 1. Use the keypad to enter the building, tap in key button followed by the 4 digit code then press the key button again to confirm and the door will release.

On the left is a door marked ‘Caves’, use the apartment key to open this door and walk to the end of the corridor keeping left, there is a door marked 1 with a small sticker on it.

The apartment key also opens the private cave.

Any codes are given on check-in day.

On the main road to Morzine, just opposite the Florimont building are communal bins with recycling, there are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

UK channels are available on the living room TV, to access them press the home button on the remote control (house symbol), pressing this will always take you to the main screen where you can select the TV option or choose a streaming service.

On this home screen under the ‘recently viewed’ you can select the ‘Live TV’ box and access the UK channels. If ‘Live TV’ isn’t displayed here then press the ‘Source’ button on the remote control, this is the button in the top right corner that looks like a plug, once the TV/Inputs menu is displayed you can scroll to select ‘Live TV’.

If you wish to see the channel menu as an EPG, select ‘Guide’ in the middle left of the remote control.

You can also sign in to Netflix, Amazon Prime, Youtube using your credentials.

Don’t forget to sign out at the end of your stay!

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK

There are individual electric radiators in each room, the control bar should be on the sunshine icon, then simply use the numbered dial to reduce or increase the temperature.

The green dial in the middle is the setting to detect open windows, it can be on but if you’re finding the heating to not be sufficient then turn it to the off position.

Fire hazard – Do not put anything on or over heaters.

The bathroom radiator should have ‘on’ selected on the left hand dial, then just adjust the dial on the right to select the required temperature with 21 degrees being the most optimal in the winter.

Do not put clothes, gloves or anything other than towels on the heated towel rail units as they can stain and damage the finish.

Hot water is provided from an independent boiler that feeds this apartment only. There is a large tank which should be plenty for all, however if long showers are taken and the hot water is used up then you may have to wait for the tank to reheat.

There is a reheat control and override button on the fuse board, on the right hand side of the tank fuse, marked as K1. When this switch is set to ‘Auto’ it means the tank will reheat overnight using a lower electricity rate.

To override this ‘Auto’ reheat push the switch to the upper position 1 the tank, once the water tank is hot this switch will automatically move back to ‘Auto’. The bottom position 0 means the water heating is off and should never be in this position when the apartment is in use.

To turn the mains power back on, find the electricity cupboard which is next to the apartment entrance door. Push the large grey switch up to the I position and not the 0 position, this is on the top of the main fuse board.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power on button, this is on the left of the zero. Select the desired heating zone by pressing on the small circle respresenting that zone.
Press on the bar icon to select the heat level, Select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the bar and selecting again to confirm.

Turn off when not in use, remember the heating zones will still be hot for a while.

The dial on the left selects the oven function, the dial on the right selects the temperature.

Please ensure the oven and trays are fully cleaned before leaving the apartment.

There is a large full size fridge with a seperate freezer compartment. The total capacity is 194 litres with the freezer section being 70 litres.

There is a fondue set which is usually kept in an overhead kitchen cupboard, please ensure it is always fully cleaned and all the pieces are kept together.

There is a washing machine in the apartment and it is in the bathroom in the utility cupboard next to the sink. It is advised not to use it if also using the oven, hob, kettle etc. As in some properties having too many electrical items on at the same time can cause the power to trip.

Select the desired programme then press “Depart/Pause” to start the cycle.

Translation:

• Arrèt – stop/turn off
• Speed – 1 hour wash for cotton
• Coton – cotton
• Eco – cotton eco setting
• Prélavage – pre-wash cotton
• Facile– easy iron
• Rinçage / Essorage – rinse and spin
• Vindage – Drain only
• Synthétiques – synthetics, lower temperature
• Express 15 min – use smaller loads for best use
• Laine – wool hand wash
• Délicate/Soie – light wash for delicates
• Mix Rapid – all textiles on a short wash
• Mix Silence – a longer wash but quieter, for nighttime
• Prélavage – pre-wash synthetics
• Eco – synthetics eco setting
• Speed – 1 hour wash for synthetics

The BBQ is stored in the cave, the coal and firelighters can be purchased in any local supermarket.

Please ensure it is left clean with the coal emptied and any utensils cleaned and stored away as found. It must be returned to the cave at the end of your stay.

There is a wooden patio table and chairs that are stored in the apartment and they can be used on the garden area outside the apartment, please ensure it is always returned to the apartment when not in use to avoid weather damage.

There is one cot and one highchair available, they are usually stored in the cupboard in the twin bedroom, sometimes they are moved to the master bedroom wardrobe. If more are required it is essential to reserve in advance.