There is communal parking outside the front of the building which is non-allocated. In addition this property has it’s own covered private space in a garage on the road below. We always recommend using the private space.

Parking height: 2m10

To find the garage from the road:

From the building drive back down the road and take the driveway on the left with the sign “Les Balcons Des Bois Venants” and the garage is on the left. There is a key pad and code required to open the electric garage door or go through the pedestrian door on the right and use the control unit on the inside of the garage door, pressing the black button will open it. The space has a Mountain Xtra sign and is on your left.

To find the garage on foot:

Next to the building is a set of steps leading down to the road below, walk to the end and head left and the garage is immediately on the left.

In the building entrance hallway there are multiple ski lockers on the left. There is one private locker marked A1-2 and the key on the apartment set will unlock it. To respect the rules of the building management you must put your skis and boards in here and not bring them further into the building.

There is a bike lock attachment on the back of the private parking space to secure bikes, the garage on the road below and to find it from the road drive back down the road and take the driveway on the left with the sign “Les Balcons Des Bois Venants” and the garage is on the left.

There is a key pad and code required to open the electric garage door or go through the pedestrian door on the right and use the control unit on the inside of the garage door, pressing the black button will open it. The space has a Mountain Xtra sign and is on your left.

Go down the road towards Morzine and at the junction with the main road are various bins located on the right – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

There are UK and FR channels available plus many Smart TV applications. The home button “house icon” on the remote control will always take you back to the main menu on the TV where you can find all of the apps and menus.

Selecting the round “TV” icon selects the French terrestrial channels with a guide. For UK freesat channels turn on the Samsung Freesat box, then select the round “Sources” icon and choose the “STB’ icon, this will bring up UK channels and the Freesat remote control will guide you through the options.

You can sign in to Netflix, Amazon Prime, Youtube etc but don’t forget to sign out at the end of your stay!

Each room has its own individual electric heater with a simple control unit. We recommend to have it on the sun icon for comfort and use the dial to change the temperature.

There is also a large wall radiator in the living area, the controls are on the top of the unit and again we recommend it is on the ‘Conf’ setting and the dial is used to regulate.

Hot water is provided from an independent boiler that feeds this apartment only. There is a large tank which should be plenty for all, however if long showers are taken and the hot water is used up then you may have to wait for the tank to reheat.

There is a reheat control and override button on the fuse board and this must always be in the position I MAN, and not on Auto or 0. If ever there are problems check this first.

To turn the mains power back on, find the electricity cupboard in the apartment hallway. Push large grey switch up to the I position and not the 0 position, this is on the box next to the green box.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

The hob is an induction and therefore needs the pan to be on the heating zone before turning the heat dials.
Turn off when not in use, remember the heating zones will still be hot for a while.

The dial on the left selects the temperature, the dial on the right selects the oven function.

Please ensure the oven and trays etc are clean before you leave.

There is a large full size fridge with freezer compartment in the kitchen. The total capacity is 260 litres with the freezer section being 20 litres.

The pierrade/raclette machine is normally stored in on the kitchen shelf above the kettle. Please ensure it is always fully cleaned and all the pieces are kept together.

The fondue set is also stored on these shelves and please ensure it is left clean and all pieces are kept together as well.

There is a washing machine in the kitchen with an integrated dryer. It is advised not to use it if also using the oven, hob, kettle etc. As in some properties having too many electrical items on at the same time can cause the power to trip.

Select the desired programme then press “Depart/Pause” to start the cycle.

Translation clockwise from top:

• Arrèt – stop/turn off
• Blanc/Couleurs – mixed load
• Couleurs Eco – longer eco wash for colours
• Délicate/Soie – light wash for delicates
• Laine – wool hand wash
• Synthétiques – synthetics, lower temperature
• Couleurs Sombres – dark fabrics
• Coton – cotton
• Eco 40-60 – cotton eco setting
• Rinçage – rinse only
• Essorage – spin only
• Vindage – empty water only
• Mix rapide – quick wash for mixed loads
• Express 15 – a quick 15min wash
• Sport / Fitness – optimised for sportswear
• Peau Sensible – sensitive skin
• Séchage délicate – dry cycle for delicates
• Sechage – regular drying cycle

It is your responsibility to make sure the doors onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Remove any litter from all exterior areas on departure.

In the living area there is a window plus the sliding door to the balcony that have roller shutters, next to the window and door is a white bar that folds into a handle and the bar can be turned manually to lift the shutters.

There is one cot and one highchair available, they are usually stored in the utility room in the utility cupboard. If more are required it is essential to reserve in advance.

Free ski buses: