Luna

Address

Apt 103
(Batiment: Ferme du Planet 2)
529 Rte des Putheys
74110
Morzine

46.17915485944482, 6.712020489985572

Address on what 3 words thrusters.bicep.sundial

Parking on what 3 words assembled.masked.tops

Front door on what 3 words assembled.masked.tops

Finding the Apartment

In the small complex are 4 buildings, as you come down the driveway you’ll see building “Ferme du Planet 2” on the right with garages on the ground level.

The entrance door is in the middle of the building and enter the code in to the keypad to access, go through the doors and you will see key safes / key boxes for every apartment mounted on the wall in the entrance hall. Yours is labelled MXTRA – LUNA.

Once you have your apartment key go up two flights of stairs to the top floor, you’ll find apartment 103 at the end of the corridor. The garage key is also on this set.

All codes are given on check-in day.

You must put the key in the key box every time you go out so it doesn’t get lost – lost key charge is €200

There is one set of keys, so if the last person out always puts the key in the keybox, then the first person back can always get in.

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FR

Ce petit complexe comprend quatre bâtiments. En descendant l’allée, vous verrez le bâtiment « Ferme du Planet 2 » sur votre droite, avec des garages au rez-de-chaussée.

La porte d’entrée se trouve au centre du bâtiment. Composez le code sur le digicode pour y accéder, puis franchissez les portes. Vous trouverez des boîtes à clés pour chaque appartement, fixées au mur du hall d’entrée. La vôtre est étiquetée MXTRA – LUNA.

Une fois votre clé en main, montez les deux étages jusqu’au dernier étage. L’appartement 103 se trouve au bout du couloir. La clé du garage est également incluse.

Tous les codes vous seront communiqués le jour de votre arrivée.

Vous devez impérativement déposer votre clé dans la boîte à clés à chaque fois que vous sortez afin d’éviter toute perte. Des frais de 200 € seront appliqués en cas de perte de clé.

Il n’y a qu’un seul jeu de clés. Ainsi, si la dernière personne à sortir dépose toujours sa clé dans la boîte, la première personne à rentrer pourra toujours accéder à votre logement.

Using the keybox

Parking:

There is a private garage on the front of the building on ground level, it is the furthest door on the left as you face the building.

On check-in day we suggest you park in front of the building and retrieve the keys from the key box, this is located in the entrance of the building just to the left of the staircase, there is the apartment key and the garage key on this set, you can then unlock the garage and park.

Check in:

Check in is from 4pm

On arrival day send a WhatsApp or SMS text message between 4pm to 7pm to the resort number: +33 6 47 39 35 90, include:
your name
property name
estimated time of arrival

..If arriving after 7pm, please send the message with your details earlier in the day.

Check out:

Checkout is by 10am

Thank you in advance for leaving the property clean and tidy.

Please message us 48 hours before departure confirming your check out time.

Check out instructions:

Wash all plates, pots & pans so they are clean for the next guests + empty the dishwasher.
Clean oven + kitchen + (clean BBQ* if appropriate).
Remove food, drink, rubbish & recycling – dispose of it at the communal bins / recycle points. >Your nearest is detailed in the rubbish & recycling section of this e-manual.
Leave all keys back in the key-box you got them from.

WIFI:

Name: Flybox-6FF0
Password: rKf7pJbJbAeC

Wifi Not Working?

Sometimes the wifi box can disconnect from the internet even though it remains illuminated, this mostly happens after a power cut.

Find the wifi box (often in a fuse cupboard or under the TV).

Take the power lead out of the back of box and leave it disconnected for over 10 minutes.

Reconnect the power lead and give the box a few minutes to boot up, you may need to also press a power button on the box.

Try connecting again and ensure the passcode is entered correctly.

If you have any issues with the WIFI please report them by SMS or Whatsapp to the in-resort contact number during normal daytime hours.

Security Deposit:

If you booked direct through us then the security deposit (amount stated at point of booking) will be automatically deducted during your stay as an authorisation hold from the card you used to pay for the holiday.

Assuming there are no deductions required then the authorisation hold will be automatically released within 7 days after your departure.

If you booked through a third party channel such as Airbnb then you will need to consult them directly regarding their security deposit refund policy.

To ensure that your security deposit is returned in full and no deductions are required please make sure that all the check instructions are carried out in particular with regards to disposing of your rubbish at the communal recycling points (see rubbish & recycling section of the e-manual), also be aware of section 14 of our terms & conditions. This refers to property damage and damage to linen & towels, including blood staining, pen marks, fake tan or make up damage, as you will be liable for costs of additional linen cleaning, stain removal or item replacement.

House Rules:

NO ski boots, skis, bikes or other sports equipment in the property.
Store all bikes, skis, boards &, boots in the provided sports equipment storage area as detailed in the relevant section of this e-manual.
NO SMOKING including on balconies or terrace, fine = £300
No pets, dogs or other animals.
No loud noise after 10pm.
Respect your neighbours.
Remove outside shoes.
Report existing damage within 24 hours.
Report damage caused by your group the same day.
Unruly, rude, aggressive behaviour = loss of security deposit and / or eviction.
You are not permitted to help yourself to additional linen or towels.
Damage to linen, towels, furniture including by vomit, blood or makeup = costs deducted from security deposit.
Leave keys in the key box when you go out so they can’t be lost.
Lost keys fee = £200.
Close all doors & windows + turn off lights when you are out.

For more information see our terms & conditions

Environmental tips / save our winters…

Do not crank up the heating too high – or leave open doors / windows.
Turn down heating & switch off the lights when you are out.
Recycle.
Do not litter the mountains.
Use less hot water / take one short shower per day.
Buy with environmental sustainability in mind.
Carbon offset your holiday flight + road travel.

For more information see our environmental policy

Emergency Numbers:

General international emergency services – from France 112

General international emergency services – from Switzerland 144

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Fire + Accident – Sapeurs Pompiers call 18
Medical help (samu) call 15
Police (Gendarmerie) call 17
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Morzine Doctor / Maison Medicale:
Address: 878 Route de la Plagne, 74110, Morzine
Phone : +33 4 50 75 99 17

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Informations & assistance | slopes & rescue (9am to 5pm)

France

Abondance +33 450 73 10 62
Avoriaz +33 450 74 11 13
Chatel +33 450 73 35 99
La Chapelle d’Abondance +33 450 73 35 99
Les Gets +33 450 79 84 55
Morzine +33 450 79 84 55
Saint-Jean-d’Aulps +33 450 79 61 24

Switzerland

Champery, Champoussin, Les Crosets, Morgins +41 24 749 10 55
Torgon +41 24 481 20 49

In Resort Contact:

Send a Whatsapp / SMS to: +33647393590

In Resort Cabs / Taxis:

For both daytime transfers to the lifts and evening cab rides home

…YOU WILL NEED TO PRE-BOOK IN ADVANCE.

Last Van Standing: lastvanstanding.com | +33785956508 | [email protected]
Getaway vans: getawayvans.com/in-resort-cab-service/ | +3343601613 | [email protected]
Mountain Bus Company: mountainbuscompany.com/ | +33682888550 | [email protected]
Morzine Bus: morzinebus.co.uk/ | +33640924619 | [email protected]
Taxi Morzine: taxi-morzine.com/ | +33677411664 | [email protected]

Sports Equipment Storage:

Cave

The cave for storing skis and boots (on heated boot warmer) is located on the ground floor level of the building just to the right of the staircase, go through the grey door marked “Caves” and find the door marked 103. The apartment key will open the cave door.

Bikes

The private garage is the secure location for bikes, please note it may not be able to fit bikes and a car and therefore parking in the visitor space may be needed. The dimensions of the garage are –
The garage key is on the same set as the apartment key.

Rubbish & Recycling:

You are required to take all bin bags and recycling to the communal bin points.

The nearest bins are on the way back to Morzine and at the bus stop opposite the roundabout or at the Prodains roundabout, see the website for positions – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests.

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit.

TV:

Samsung OLED Smart TV

Home button “house” – will always take you back to the main menu on the TV where you can find all of the apps and menus.

Use the circle on the remote to navigate through the icons, press the button in the centre of the wheel to select the app you wish to load.

To access UK satellite channels do the following:

Select – Live TV satellite

A channel will load up, to change it you can use the up and down arrows on the remote by pushing the horizontal bar up or down on a rocker.

Pressing and holding this bar up or down will fast scan through the channels.

To access the channel menus as an ‘EPG’ press this bar in the centre and hold for a few seconds then press again briefly.

Pressing the button in the centre of the circle will always select the desired channel.

You can sign in to Netflix, Amazon Prime, Disney +, Apple TV, Youtube

Don’t forget to sign out at the end of your stay!

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK

Heating:

Heating / Thermostats

There is a central heating control on the wall of the living area, it has been programmed for optimum comfort so please don’t change any other settings. The temperature can be changed by pressing the up and down arrows on the front of the unit and this regulates the entire apartment.

Towel Radiators

Hot Water

Hot water is provided from an independent boiler that feeds this apartment only. There is a large tank which should be plenty for all, however if long showers are taken and the hot water is used up then you may have to wait for the tank to reheat.

Electricity:

Power Cuts / Fuse Board

To turn the mains power back on, find the electricity cupboard in the apartment hallway. Push large grey switch up to the I position and not the 0 position, this is on the box next to the green box at the bottom.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Kitchen:

Coffee machine: Nespresso Essensa

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

Using the coffee machine

Hob

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power on icon on the left. Select the desired heating zone by pressing on the circle indicating that zone.
Press the plus or minus icons to select the heat level, Select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the plus and minus and selecting the zone again to confirm.

Turn off when not in use, remember the heating zones will still be hot for a while.

Oven

The dial on the left selects the temperature, the dial on the right selects the oven function.

Please ensure the oven and trays etc are clean before you leave.

Fridge / Freezer

There is a large full size fridge and freezer in the apartment. The total capacity is 250 litres with the freezer section being 70 litres.

Other Info:

Electric fireplace

The apartment has a fireplace feature in the living area, it can be controlled using the remote control. Please leave the remote on top of the unit at all times.

Balcony / Windows / Doors

It is your responsibility to make sure the sliding glass door onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Remove any litter from all exterior areas on departure.

Velux in Master Bedroom

As well as the bedroom window there is a velux on the ceiling vault, it has an electric blind that can be controlled by the wall unit control. Press the up or down arrows to open and close the blind and press the central button at any point to stop the blind from moving.

Cot and Highchair

There is one cot and one highchair available, they are usually stored in the wardrobe in the master bedroom. If more are required it is essential to reserve in advance.

Buses:

Buses

Winter free ski buses

To reach Prodains (to ski Avoriaz)

Your nearest bus stop is just a few meters away from the entrance to the building complex. At the top of the driveway turn left, walk up the road about 15 meters (carry on past the wooden bus shelter) and cross over the zebra crossing. The bus stop is then in front of you – it’s a metal pole with a wooden sign attached to it.

Bus stop name = Le Puthey du Milieu

Bus route = ligne A

Tip: On returning to apartment from Prodains you will disembark at the wooden bus shelter (that you walked past earlier). You can then walk down the steps back to the apartment complex

To reach Pleney, Morzine town or Super Morzine:

At the top of the driveway turn left, walk up the road (don’t cross over the road!) you will reach a wooden bus shelter after about 20 meters.

Bus stop name: Le Puthey du Milieu

Bus Route = Linge A

This route takes you to Pleney, Morzine town and Super Morzine and runs a circular route.

If you wish to ski from Nyon take the A bus as just described above, disembark at stop ‘Rond point de la Mouille au Clerc’ and then take a bus on the Ligne N

Morzine Bus map + winter timetable

Link to Mozine Marie website / buses page

Restaurant Guide:

Click on this link for a current list:

Morzine Restaurant Guide

Multipass:

(Summer only)

We are delighted to let you know that 100% of our properties are members of the Portes du Soleil Summer Multi Pass Scheme!

This gives you the opportunity to purchase the multi pass at the reduced daily rate of €3 per person per day for the duration of your holiday. A hands free card also has to be purchased for €1.50

A multi pass QR code will be automatically emailed to you a few days before your arrival in summer.

This email is not from us it will be from portesdusoleil.com – if you can’t see it in your inbox, please check your spam folder.

If you wish to purchase the multipass, take the QR code to either the Pleney or Super Morzine lift pass offices (Morzine), The Chavannes or Mont Chéry (Les Gets), Ardent or any of the previously mentioned lift pass offices for Montriond. Or you can follow the instructions in the email and purchase in advance, especially if you have hands free cards from previous visits.

The multipass must be purchased for the duration of your stay. It’s free for under 5’s

The Multi Pass allows unlimited daily access to a vast number of activities throughout the Portes Du Soleil i.e. swimming pools, chair lifts as a pedestrian, tennis courts, cultural sites and public transport etc.

For a full list of included activities go to: https://en.morzine-avoriaz.com/brochure/summer-multipass-guide/

Please note that the use of chair lifts for mountain bikes is not included in the multi pass. However if you have purchased a Portes du Soleil MTB pass, you can have a multi pass for the duration of your stay for free. Take your MTB pass and the multi pass QR that was emailed to you to a lift pass office and they will issue a pass for you.

There are also many other activities that are not part of the multi pass scheme, but they will offer a discount if you have a multi pass card – it’s always worth asking.

Maintenance Issues:

Please report any maintenance issues ASAP during reasonable daytime hours by Whatsapp / SMS to the in resort contact number +33647393590

If appropriate please include photos or videos that might be helpful in resolving the issue.

FAQs:

https://mountainxtra.com/frequently-asked-questions/

Carbon Offset:

Save our winters

Consider your holiday carbon footprint and offset your flights / travel to Morzine.

Please use this carbon calculator: carbonfootprint.com

Then offset your holiday travel here: carbonfootprint.com/shop.html

Did you know.. offsetting return flights for a family of 4 people from LGW to GVA into UK projects can be done for as little as £10 and it will make you feel great about you doing your part for the environment whilst still enjoying an awesome holiday in the beautiful French Alps.

THANK YOU!

Tourist Tax / Taxe Séjour:

If you booked direct through mountainxtra.com then you will need to pay tourist tax / taxe sejour when you are in resort.

Depending on the property size and rating as set by the local authorities there is a nightly rate applicable for every adult per night stayed.

There will be an official form with the amount detailed left on the table in your property.

Please leave cash in the envelope provided at the end of your stay.

Or if you do not have any cash available please message the in resort contact number before departure to request a payment link to pay by card.

Tourist tax / taxe sejour is a legal requirement in France and rules and rates are set by the local town authorities.

For more details on Morzine tourist tax rates please visit the Marie website: https://taxe.3douest.com/morzineavoriaz.php

N.B. If you booked through a third party channel such as Airbnb, then you have already paid tourist tax as it was included in your final payment charges.

Feedback:

Please take 1 minute to answer a couple of questions to help us improve our service.

We appreciate your feedback

Book Again:

To reserve the same or a different property for next summer or winter –book direct at: mountainxtra.com

Use the search box on the homepage > enter the dates you want > the number of people > and the number of bedrooms.

or contact us