There are a few spaces in front of the building for visitors (you may not leave your car there all week, please use the space in the garage).

The private covered parking space is just behind the large garage door and immediately on the right. You’ll find the remote control for the garage door in the apartment either on the dining table or in the wooden box to the left of the apt door, please ensure it is returned before checking out.

There is also a button on the inside of the garage door that will open the door.

The maximum height of the garage is 2 metres.

The cave for sports equipment is on floor 1, take the apartment key as it unlocks the private cave door. Go through the door that says “Etage 1” and take the door straight ahead marked “Caves” You’ll see the cave for Apt 4 ahead.

There are boot warmers located in the cave on floor 1.

In the winter months the boot warmers should already be plugged in and turned on, they are set to automatically come on in the late afternoon, the early evening and again in the morning. If you have any issues please SMS or WhatsApp the in-resort contact number.

Is this the correct info? …

On leaving the building turn right towards Morzine Centre, go 500 metres down the road and take the road just behind Hotel Igloo, the bins are located on the right – There are three types of bin:

general waste
glass
cartons, plastic, paper + cans.

On departure: un-opened food / drink may be left for the cleaners. Oils, salt & pepper may be left for the next guests. 

Please note: everything else must be disposed of. Any other rubbish / recycling left in the property on departure may result in additional charges / partial loss of security deposit. 

Home button “house” – will always take you back to the main menu on the TV where you can find all of the apps and menus.

Use the circle on the remote to navigate through the icons, press the button in the centre of the wheel to select the app you wish to load.

To access UK satellite channels do the following:

Select – Live TV satellite

A channel will load up, to change it you can use the up and down arrows on the remote by pushing the horizontal bar up or down on a rocker.

Pressing and holding this bar up or down will fast scan through the channels.

To access the channel menus as an ‘EPG’ press this bar in the centre and hold for a few seconds then press again briefly.

Pressing the button in the centre of the circle will always select the desired channel.

With this TV there can be delay between pressing the remote buttons and the TV responding, so please be patient, press only one thing at a time and allow the TV to catch up.

You can sign in to Netflix, Amazon Prime, Disney +, Apple TV, Youtube. Don’t forget to sign out at the end of your stay!

BBC iplayer, ITV X, NowTV, Channel4 are not available outside of the UK

Are the TV’s in the bedrooms SMART only? 

Is there French TV connected? I couldn’t find it

Need instructions….

There is a simple control unit at the bottom of the towel radiators.

On/Off button
Temperature control
2 hour boost button

Do not put clothes, gloves or anything other than towels on the units as they can damage the finish.

Hot water is provided from a central boiler in the building.

Be aware if showers are being used at the same time or long showers are taken it may take time to re-heat.

To turn the mains power back on, find the electricity cupboard in the apartment hallway, next to the front door. Push large grey switch up to the I position and not the 0 position, this is on the box next to the green box at the bottom.

Then check that every RCD is up, they are the individual fuses on the left of every row of other fuses. Then check all other fuses are up.

Power cuts are common in French mountain properties and the power input into every property is limited.

Sometimes the power may blow if you are using too many electrical items at the same time such as; kettle, oven, hob, hot tub, towel rails, washing machines, tumble dryer etc. If this happens in particular when cooking, try switching off some of these units until you have finished cooking.

If you have pressed the main trip switch back on but still have no power then, find out if your neighbours have power or not before contacting the in resort WhatsApp / SMS number.

Fill the water tank at the rear of the machine, press the cup button to turn the machine on. Lift the lever on the top and drop in a coffee pod with the foil facing towards you, place a cup under the spout and wait for the flashing lights to stop. Once the machine is ready press the small cup icon for an espresso sized cup or the larger cup icon for a longer coffee.

See the two videos for instructions on the coffee machine and the attached milk frother.

The hob is an induction and therefore needs the pan to be on the heating zone before pressing the controls.
Using the touch button controls on the hob surface:
Press the power on button. Select the desired heating zone by pressing on the corresponding icons indicating that zone.
Press on the bar icon to select the heat level, Select the heating zone again to confirm that choice.
You can change the temperature between heating zones by selecting the zone, using the bar and selecting again to confirm.
You can boost to bring to a boil fast by selecting the zone and then the ‘b’ icon.

Turn off when not in use, remember the heating zones will still be hot for a while.

The dial on the left selects the oven function, the dial on the right selects the temperature.

Please ensure the oven and trays etc are clean before you leave.

There is a large full size fridge and freezer in the apartment. The total capacity is 267 litres with the freezer section being 84 litres.

There is a washing machine in the cave on level 1.

Select the desired programme then press “Depart/Pause” to start the cycle.

Translation:

• Arrèt – stop/turn off
• Coton – cotton
• Eco 40-60 – cotton eco setting
• Coton intensif – longer cotton wash
• Synthétiques – synthetics, lower temperature
• Laine – wool hand wash
• Express 15/30 min – use smaller loads for best use
• Rinçage – rinse only
• Essorage/Vindage – spin only
• Mix Rapid – all textiles on a short wash
• Délicate/Soie – light wash for delicates
• Outdoor – optimised for sportswear
• Couleurs foncées – dark colours only
• Chemises – shirts
• AllergiePlus – a temperature to remove allergens and extra rinse
• Nettoyage Tambour – Cleaning the drum

There is also a separate tumble dryer in the cave on level 1.

Select the desired programme then press “Depart/Pause” to start the cycle.

You will need to remove the lint from the filter and empty the water reservoir after each use.

Translation:

• Arrèt – stop/turn off
• Coton Extra Sec – cotton extra dry
• Prêt à Ranger – dry enough to fold
• Prêt à Repasser – dry enough to iron
• Textiles Sport – optimised for sportswear
• AllergiePlus – a temperature to remove allergies
• Mix – mixed load
• Minuterie air chaud – hot air drying over a time selected by you
• Minuterie air froid – cool air drying over a time selected by you
• Finition Laine – a gentle cycle for wool
• Duvet – for drying a duvet, only singles will fit
• Express 40 min – a fast dry setting of 40 minutes
• Express 15 min – a fast dry setting of 15 minutes
• Synthétiques Extra Sec – synthetics extra dry

Plates and bowls are kept in the hidden drawer on the opposite side of the island section of the kitchen.

Glasses can be found in the blue wall mounted corner cupboard near the dining table.

• The hot tub technician will have set everything up for optimal use, therefore no other settings need to be adjusted other than the temperature, jets and lights.
• Please don’t change anything else on the control panel.
• On this model all of the controls you need are on the right hand side of the LCD display. There are “Warm / Cool” buttons to change the temperature along with the jets, blower and light.
• If you notice any issues with the hot tub please report them by SMS or Whatsapp to the in-resort contact number during normal daytime hours.
• Please use the hot tub towels provided and NOT the bathroom towels which can get damaged by the hot tub chemicals.

There are two sun loungers that are stored next to the hot tub, please ensure they are always returned to this covered spot when not in use to avoid weather damage.

It is your responsibility to make sure the sliding glass doors onto the terrace and all the windows are closed and locked when you are not in the property and at the end of your stay.

No smoking on balconies / terrace.

Remove any litter from all exterior areas on departure.

The sliding doors to the terrace and all the windows have electric roller shutters, there is a remote control in each room to operate them should you require.